Shipping Policy
Thank you for shopping with Poorna Foods! We’re committed to delivering fresh, homemade treats right to your doorstep. Please read our shipping policy to understand how we handle deliveries.
1. Processing Time
-
All orders are prepared from fresh batches after confirmation.
-
Orders are typically processed within 1–2 business days.
-
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Timelines
-
Local Deliveries (within North Indian State): 3-5 Days
-
Domestic Shipping (across India): Usually delivered within 3–7 business days depending on the destination.
-
We currently do not ship internationally.
3. Shipping Charges
-
Shipping charges are calculated at checkout based on delivery location, order weight, and courier partner.
-
Free shipping may be offered on promotional campaigns or orders above a certain value (e.g., ₹999 and above).
4. Packaging
-
We ensure secure and hygienic packaging to maintain freshness and prevent damage during transit.
-
Eco-friendly and food-grade materials are used for packing.
5. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email/WhatsApp/SMS to track your package in real-time.
6. Delivery Issues
-
Poorna Foods is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
-
If a package is returned due to incorrect or incomplete address details, re-shipping charges will apply.
7. Perishable Nature of Products
-
Since our products are fresh and perishable, please ensure timely receipt of your package.
-
In case of non-receipt or delays beyond expected timelines, please contact us immediately so we can assist.